Call Centres and Human Resource Management A Cross-National Perspective
Description
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
Keywords
Business & EconomicsHuman Resources & Personnel ManagementIndustriesServiceManagement
2003Book
Author(s)Stephen Deery
PublisherPalgrave Macmillan UK
ISBN9781403913043
LanguageEnglish
