Serviceology for Services 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Description
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.
The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Keywords
ComputersSoftware Development & EngineeringBusiness & Productivity SoftwareManagement Information SystemsBusiness & EconomicsInformation ManagementNetworkingSystem AdministrationStorage & RetrievalInformation TechnologyBusiness MathematicsDesktop ApplicationsHardwareData ScienceData Warehousing
2017Book
Author(s)Dimitris Karagiannis, Yoshinori Hara
PublisherSpringer International Publishing
ISBN9783319612393
LanguageEnglish
