People and Computers XIII Proceedings of HCI ’98

The need for ensuring that usability measurement results can contribute to the ongoing development of a software product in a formative way is the main theme of this paper. It is recognized that acquiring, structuring, and analysing data about the actual progression of a product's development is a challenging task. Even more difficult, is the problem of making the results of any analysis of that data readily accessible to all the participants at regular intervals in the process. The paper presents an approach to supporting that process exemplified in SEDRES (Systems Engineering Data Representation and Exchange Standardization), a European Aerospace collaborative project on developing a data exchange capability for design tools. The main subject is the role of a software tool called NUD*IST (Non-numerical Unstructured Data Indexing Searching and Theorizing) (QSR, 1997), in providing support for structuring and analysing longitudinal data and for regular feedback to the project partners about the product under development. The paper begins with an overview of the context of use, a systems engineering project involving five major companies in the European Aerospace industry. SEDRES is a three year project which started in January 1996, co-funded by an ESPRIT grant from the European Commission. The project partners comprise Aerospatiale, Alenia, British Aerospace, Daimler-Benz Aerospace, Saab and Linkoping University (Sweden), the Australian Centre for Test & Evaluation (ACTE), and Loughborough University Telecommunications and Computer-Human Interaction (LUTCHI) Research Centre.