Property Management A Customer Focused Approach
Description
Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
Keywords
Business & EconomicsInvestments & SecuritiesReal EstateManagementInternationalEconomics & TradeLawLandlord & TenantReferenceQuestions & AnswersTechnology & EngineeringConstructionHeating, Ventilation & Air Conditioning
1997Book
Author(s)Gordon Edington
PublisherMacmillan Education UK
ISBN9780333674703
LanguageEnglish
