World class performance through total quality :: a practical guide to implementation

Total quality management is the single most important management methodology available to achieve and maintain world class performance and competitiveness. This book shows senior management how to implement TQM, with clear explanations of the principles behind it. It is a useful guide book for senior managers in all sectors of industry and commerce, at all stages of putting into practice the quality improvement process. The advice contained in this book, is based on years of first-hand experience of successful implementation in service and manufacturing companies. Specifically, the book takes the reader briefly through the impact on the worldwide economy, and the underlying principles of TQM, to a step-by-step implementation of the methodology. This book should be of interest to: senior executives and managers implementing TQM in industry; quality professionals and management and quality consultants; academic and industrial researchers in quality management and quality control; business school students and those on post-experience courses on quality.