World class performance through total quality :: a practical guide to implementation
Quality Assurance Management
Making Quality Happen A Step By Step Guide to Winning the Quality Revolution
Managing with Total Quality Management Theory and Practice
Handbook of Total Quality Management
The Fundamentals of Quality Management
Total Quality Management Die Praxis des Qualitäts-Managements
Total Quality Management Proceedings of the first world congress
Total Quality Management als Erfolgsstrategie
Guide to Quality Management Systems for the Food Industry