World class performance through total quality :: a practical guide to implementation
Total Quality Management Proceedings of the first world congress
Total Quality Management in Action
Total Quality Management The key to business improvement
Handbook of Total Quality Management
Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence
Quality Assurance Management
Making Quality Happen A Step By Step Guide to Winning the Quality Revolution
Total Quality Learning Ein Leitfaden für lermende Unternehmen
Total Quality Management als Erfolgsstrategie