Exploring Service Productivity Studies in the German Airport Industry
Description
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Keywords
Business & EconomicsStrategic PlanningLeadershipManagementConsumer BehaviorPsychologyIndustrial & Organizational Psychology
2018Book
Author(s)Claudia Lehmann
PublisherSpringer Fachmedien Wiesbaden
ISBN9783658230357
LanguageEnglish
