Managing Challenging Clients Building Effective Relationships with Difficult Customers
Description
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
Keywords
Business & EconomicsStrategic PlanningLeadershipManagementBusiness CommunicationOffice ManagementMarketingOrganizational BehaviorSales & Selling
2011Book
Author(s)Aryanne Oade
PublisherPalgrave Macmillan UK
ISBN9780230238428
LanguageEnglish
