Engaging Public Sector Clients From Service-Delivery to Co-Production
Description
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Keywords
Political SciencePublic PolicyPublic Affairs & AdministrationBusiness & EconomicsManagementMarketingSocial ScienceHuman GeographyPolitical EconomyHistory & TheorySales & Selling
2009Book
Author(s)John Alford
PublisherPalgrave Macmillan UK
ISBN9780230223769
LanguageEnglish
