Stakeholder Integration in Service Innovation
Description
Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.
Keywords
Business & EconomicsInformation ManagementComputersManagement Information SystemsBusiness MathematicsDesktop Applications
2017Book
Author(s)Julia M. Jonas
PublisherSpringer Fachmedien Wiesbaden
ISBN9783658194628
LanguageEnglish
