The Psychology of Customer Care A Revolutionary Approach
Description
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
Keywords
Business & EconomicsManagementPublic RelationsPsychologyIndustrial & Organizational Psychology
1992Book
Author(s)James J. Lynch
PublisherPalgrave Macmillan UK
ISBN9780333557693
LanguageEnglish
