The Compliance Business and Its Customers Gaining Competitive Advantage by Controlling Your Customers
Description
The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
Keywords
Business & EconomicsStrategic PlanningLeadershipComputersManagement Information SystemsMarketingE-CommerceElectronic CommerceBusiness CommunicationCustomer RelationsManagementBusiness MathematicsSales & Selling
2012Book
Author(s)Edward Kasabov
PublisherPalgrave Macmillan UK
ISBN9780230284197
LanguageEnglish
