The Service Providers

Customers at Work New Perspectives on Interactive Service Work

Intercultural Service Encounters Cross-cultural Interactions and Service Quality

Customer Loyalty and Success

Services Marketing Text and Cases

Improving Tourism and Hospitality Services

Building Great Customer Experiences

Service Quality in Leisure and Tourism

Handling Customer Disconfirmations A Model of the Service Provider’s Response Process

Customer Loyalty A Guide for Time Travelers

Measuring Customer Experience How to Develop and Execute the Most Profitable Customer Experience Strategies

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